Consumer Health Data Privacy Policy

Consumer Health Data Privacy Policy

Because CaringIQ may process health-related information provided by Users, this policy provides additional information about Consumer Health Data where applicable law requires or recognizes such disclosures.

1. Categories of Consumer Health Data We May Collect

Depending on what you provide, we may collect Consumer Health Data such as:

1. Medical conditions, diagnoses, symptoms, or treatment information included in Customer Content;

2. Medication and prescription information;

3. Provider names, appointment information, and facility information;

4. Care needs, mobility needs, accessibility needs, dietary needs, and daily living notes;

5. Mental health, behavioral health, or cognitive information included in Customer Content;

6. Health-related documents, visit summaries, discharge papers, care instructions, and notes;

7. Communications about health-related matters;

8. Information inferred from Customer Content to provide requested features, such as reminders or task lists; and

9. Other health-related information you choose to provide.

10. Purposes for Collecting Consumer Health Data

We collect Consumer Health Data to:

1. Store, organize, and retrieve caregiving records;

2. Help coordinate family caregiving tasks;

3. Generate summaries, reminders, transcriptions, and AI Outputs;

4. Manage Care Circle access and collaboration;

5. Provide support and troubleshoot issues;

6. Secure and maintain the Services;

7. Comply with law;

8. Protect rights and safety; and

9. Use aggregated or de-identified information as described in our Privacy Policy.

10. Sources of Consumer Health Data

We may collect Consumer Health Data from:

1. You;

2. Account Owners;

3. Invited Users;

4. Care Circle participants;

5. Documents, emails, voicemails, audio files, and other materials uploaded or forwarded to CaringIQ;

6. Third-party services you authorize; and

7. Service providers that process information for CaringIQ.

8. Sharing Consumer Health Data

We may share Consumer Health Data:

1. With your Care Circle according to your settings and permissions;

2. With service providers and subprocessors that help us provide the Services;

3. At your direction;

4. As required by law;

5. To protect rights, safety, and security;

6. In connection with a business transfer; and

7. With your consent.

We do not sell Consumer Health Data.

We do not share Consumer Health Data for targeted advertising.

Specific affiliates with whom we share Consumer Health Data:

CaringIQ does not currently share Consumer Health Data with any corporate affiliates. If this changes, we will update this policy as required by law.

Categories of third parties with whom we share Consumer Health Data:

Service providers and subprocessors that support cloud hosting, data storage, AI processing, transcription, search, email delivery, notifications, customer support, analytics, security monitoring, error logging, payment processing, infrastructure, backup, and other operational services.

1. Consumer Health Data Rights

Depending on where you live and applicable law, you may have rights to:

1. Confirm whether we collect, share, or sell Consumer Health Data;

2. Access Consumer Health Data;

3. Receive a list of categories of Consumer Health Data collected;

4. Receive information about third parties or affiliates with whom Consumer Health Data has been shared;

5. Withdraw consent for certain collection or sharing;

6. Request deletion of Consumer Health Data;

7. Appeal a denied request; and

8. Exercise rights without discrimination.

To submit a request, email privacy@caringiq.com.

We may need to verify your identity and authority before responding. If a request relates to a Care Recipient or information controlled by another Account Owner, we may need to evaluate authority, account permissions, legal obligations, and the rights of other Users.